Customer Question: Buy Special Spice!

Co-op Answer: This item is currently available in our baking aisle.  Please ask a staff member if you need help locating it.  Thank you for supporting the Co-op! - Mary, Grocery Buyer

 

Q: Vegan and GF "ice cream".  Nada Moo is and awesome line.  Tired of driving to healthy living for it. 

A: Thank you for your request.  While we don't have plans on stocking this product, you can special order it at the customer service desk.  -Leo, Grocery Manager

 

Q: Can you get fresh frozen coconut meat? It would fly off the shelves. 

A: Thank you for your request.  I just checked out our major distributor and they don't have this product. -Leo, Grocery Manager

 

Q: Could you order Ciao Bella Blood Orange Sorbet? You will most likely will get sold out quickly! Located NYC. Shaw's carries some of this brand - delicious!

A: Thank you for your request.  We don't have any plans to stock this anytime soon, however, you can special order it at the customer service desk.  -Leo, Grocery Manager

 

Q: Lime flavor Hail Merry pie please!

A: Thank you for your request.  We are considering bringing in more flavors.  -Leo, Grocery Manager

 

Q: Pretty please bring back Hojicha Haiku brand tea! HM Coop used to carry, now gas other types of Haiku tea, but not that one anymore, which is the best--come in read box.)  It is an excellent smoky flavored hearty tea.

A: I am sorry that you are missing this product.  We discontinued this item because we were getting returns due to tea bags falling apart.  It is still available through special order, please contact Elly Wood if you are interested - ellyw@hungermountain.coop.  Thanks! -Mary, Grocery Buyer

 

Q: Please bring back the soy-free Earth Balance.  The coconut Earth Balance is not good. 

A: Thank you for your request.  We discontinued it due to slow sales.  If you would like to special order it, let us know at the customer service desk. -Leo, Grocery Manager



Q: Soy-free Earth Balance - get it back please!

A: Thank you for your request.  We discontinued it due to slow sales.  If you would like to special order it, let us know at the customer service desk. -Leo, Grocery Manager



Q: Any chance we could have the bulk Vermont Soy tofu back again? Really miss it!

A: Thank you for your request.  We discontinued it due to slow sales.  We also lowered the price of the bulk packs to almost the same price of the bulk tofu.  If you have any more questions please call me at 802-262-3256. -Leo, Grocery Manager

 

Q: "Spike" seasoning in larger cardboard boxes (to refill jars). 

A: Thank you for your suggestion, I will look and see if this is available in our distributor catalogs. -Mary, Grocery Buyer

 

Q: Need more "non-corn chips" - rice and bean chips with no corn!

A: Thank you for the suggestion! We are looking for new options and hope to have a better selection soon! Thank you for supporting the Co-op! P.S. - We do carry some delicious lentil chips by Enjoy Life. - Mary, Grocery Buyer

 

Q: Salazon dark chocolate sea salt caramel - This is amazing delicious, wish you would carry it!

A: Thanks for the suggestion! Always good to have folks tell us what they'd like to see us carry.  We'll look into is. -Elly, Asst. Grocery Manager

Q: Bring back Gin-Gins now!

A: To my knowledge, we still carry this in the grocery department. Please contact me if you would like to discuss this further (maryf@hungermountain.coop). Thank you for supporting the Co-op! -Mary, Grocery Buyer

Q: Could you carry Nutpods original flavor creamer? (Whole 30 compliant and yummy!)

A: Thank you for your suggestion.  We are planning on bringing this in within the next month.  Look for it in the coffee aisle! Thank you! -Mary, Grocery Buyer

 

Q: McCullery's (sp?) green tabasco sauce. 



A: Thanks for letting us know what your like to see us carry.  We'll consider it.  -Elly, Asst. Grocery Manager

Q: Please carry Lakanto golden monk fruit sweetener (UNFI has it).

A: Customer suggestions are fabulous.  Thanks for letting us know what you would like to see! We'll consider it! -Elly, Asst. Grocery Manager

 

Q: Would love to be able to buy Roger's Farmstead flour and milk here!

A: We think they're pretty great, too! We'll certainly consider it in the future as space opens up.  Thank you for letting us know! -Elly, Asst. Grocery Manager

 

Food Service

Q: Would the deli prep house-made guacamole? The packaged one for sale is too salty and too expensive - a co-op one would be better.  Thanks!

A: We do make it and serve it on the cold bar during taco day.  It doesn't have a long enough shelf life for us to package it at a time. -Doug, Prepared Foods Manager

 

Q: Different flavors of quiche! Ham and cheese! Mushroom, swiss, onion! Artichoke and parm!

A: Great ideas! Thanks! -Doug, Prepared Foods Manager

 

Q: Please consider a juice bar in store.  Driving to BVT/Waterbury/Stowe stinks!

A: We will definitely consider it. Thanks for the suggestion. -Doug, Prepared Foods Manager

 

Q: Get a sushi bar.

A: I'm a big fan as well! I do anticipate offering sushi in the grab and go sometime this year. -Doug, Prepared Foods Manager

 

Q: Sushi at deli or separate bar. 

A: Sushi is a great offering.  It does typically require a dedicated staff person to solely focus on this, so rolling it out will be a very deliberate process.  I do anticipate offering some in the grab and go this year.  -Doug, Prepared Foods Manager

 

Q: Kindly bring back North Country smoked beef brisket/pastrami. Thank you!

A: It's back! -Doug, Prepared Foods Manager

 

Q: If the food service tongs were suspended to cleanable elastic springs, these would not fall into food.

A: Interesting idea. I would like to discuss developing a prototype with you. -Doug, Prepared Foods Manager

 

Q: Would love reusable bowls at soup station.  (Maybe they just weren't out today?)

A: We are looking at appropriate bowls for the operation and plan on offering them when we do.  -Doug, Prepared Foods Manager

 

Wellness

Q: Great that you have a special on beauty and health products...could you make the poster and explanation clearer.  What's included, what's excluded? Thanks!

A: Thanks for the suggestion.  We will look at that for the future.  -Laura, Wellness Manager

Q: Elmore Mountain Rosewood/Orange Balm--tired of going to City Market for it.

A: Thank you for the suggestion.  We are bringing this product in next month. -Laura, Wellness Manager

 

Produce

 

Q: It would be great if your produce bags were compostable.  Such things do exist.  Thank you!

A: I seriously question whether "compostable" plastic bags are really compostable.  I think you just end up with really small pieces of plastic crumbs.  It is complicated, but email me at robertk@hungermountain.coop with a phone number and the best times to reach you.  Thanks! -Robert, Produce Manager

 

General

 

Q: I love that we have access to VT products, though so many are sourced from central and southern VT. Can you please consider sourcing more from north eastern Vermont?

A: Thank you, we generally try to support as many local vendors as we can.  Do you have any specific products or vendors in mind? -Kari, General Manager

Q: I am concerned about plastic bottled water being sold here.  Is there a way to sell glass bottled water?

A: We looked into this and could not locate a glass bottled water, other than seltzer.  We do offer a variety of reusable water containers and free filtered city water.  -Kari, General Manager

 

Q: What are your total sales per year of bottled water in plastic?

A: In calendar 2016 we sold 27,703 units for a total of $35,081.  This includes all seltzer and mineral waters including a few products in glass bottles.  -Kari, General Manager

 

Q: Please keep senior discount.  It makes a huge difference. 

A: Thanks for weighing in.  -Kari, General Manager

 

Q: Senior discount: Please keep it! Por favor!

A: Thanks for the feed back.  Over 100 members have weighed in so far through our Co-op Conversations, and we hope to hear from more. -Kari, General Manager

 

Q: Please put a small sign at eye level on the registers reminding people to "round up".  I think this would be less intrusive than hearing clerks as ask and more effective then the sign on the check platform.  Thanks!

A: Great minds think alike! We are working on this! -Kevin, Operations Manager

 

Q: The Co-op should have a composting toilet.

A: Thanks for the suggestion.  That would be a way to help us reduce our water usage, but I'm not sure if it would be feasible for our application.  If you have additional suggestions for improving our environmental footprint, I welcome them. -Mary, Facilities Manager

 

Q: Please do something about the odors in the bathrooms.  I understand and appreciate the "o natural" but it is too intense.  You have a lovely section of scents in the herbal section, use them!

A: Sounds like we need to rejuvenate our Moso bags.  They are extremely effective air neutralizers.  Thanks for the feedback.  -Mary, Facilities Manager

 

Q: We help start the coop.  Don't take our senior discount away.

A: Thanks for the input and for helping start the Co-op. -Kari, General Manager

 

Q: Nick Neddo workshop please! Quill pens? Ink?

A: Thanks, we'll to try to reach out to him, or, if you know him, encourage him to get an application from us! -Robyn, Member Services