Grocery

Customer Question: Could you please bring back Mary's Gone Crackers sea salt pretzels.  Thank you.

Co-op Answer: Thank you for your input.  Unfortunately, this product is no longer being made by Mary's.  -Olivia, Grocery Buyer

Q: Can you please sell the Rebel drinks? Ashwaganda chai, maca moca, the reishi one.

A: Thank you for your input! This product is a favorite of mine as well.  Unfortunately, space in our drink cooler is very limited.  We will look into finding room for this product the next time we review this case. -Olivia, Grocery Buyer

Q: Where are the no salt Bearitos corn chips?

A: Thank you for your input.  Unfortunately, Bearitos unexpectedly discontinued this flavor of chip.  We are looking for a replacement now.  -Olivia, Grocery Buyer


Q: Canning lids!

A: Thank you for your input.  We do sell Ball jars and other brands of canning jars and lids.  They can be found in our bulk section or on the endcap by cleaning supplies.  -Olivia, Grocery Buyer

Q: When will popadums be sold here again? It's been awhile.

A: Thank you for your input.  Unfortunately, the popadums we had been carrying were discontinued.  I am currently reaching out to distributors about a replacement option.  Thank you!  -Olivia, Grocery Buyer

Q: Can we get some good local, organic orange yolked eggs? PLEASE. The choices are dismal.

A: Thank you for your input! The perishables buyer and myself will be reviewing our selection of eggs in January and will plan on bringing in a local and organic egg then.  -Olivia, Grocery Buyer

Q: Could you please stock "Buja" snacks by Majans (original mix).  They are amazing, GF, with Indian spices, high protein, non GMO with rice noodles, sultanas, peas, chickpeas, etc.  Delicious. I have to go to Burlington (Healthy Living) to get them.

A: Thank you for your input! It looks like a wonderful product and I will happily bring this in.  Thank you for the recommendation.  -Olivia, Grocery Buyer

Q: Could you please get Hilary's gluten free, vegan sausage patties - the spicy ones.  They are a great source of protein, reasonably priced, and not a lot of calories!

A: Thank you for your input! Currently, we are happy with our set of vegan and vegetarian meat alternatives.  If we decide to review this category in the future, I will see if there is a need for this product.  In the meantime, you are welcome to special order this by the case.  -Olivia, Grocery Buyer

Q: I'd be really happy if you carried NY style halvah.  I crave it. 

A: Thank you for your input.  With a highly specific product like this, it will take a little while to find.  I have let our distributors know we are searching for this, so hopefully they can help. -Olivia, Grocery Buyer

Q: Why not more Myers' bagel bins (almost always empty) and fewer KC's.  This has been happening for years - usually no choice.
A: Thank you for your input! We will look at the sales numbers for these two products and consider making changes if it seems necessary. -Olivia, Grocery Buyer

Q: Please have pumpernickel bread consistently available - thank you!

A: Thank you for your input! Red Hen Pumpernickel is available 4-6 days a week, depending on what is happening at the bakery. We also have pumpernickel from Manghi's bread intermittently during the week.  We always have the Bavarian Bread organic pumpernickel available on the shelf. -Olivia, Grocery Buyer

Q: Gluten free graham crust.

A: Thank you for your input! We have been carrying Midel brand GF graham crust on endcaps throughout October and will continue to do so until it sells out. -Olivia, Grocery Buyer


Q: Bragg's dressing is on sale (rare) and has been out of stock for a week. :(

A: Thank you for your input! Unfortunately, Bragg's has been experiencing serious product shortages for the last 6 months or so.  Please feel free to ask customer service for a rain check, so that when the product does come back in, you can still receive the sale price.  -Olivia, Grocery Buyer

Q: Please fix kumbucha. Well over 50% of the time (more like 80%) it is out or CO2 is low.

A: Thank you for your input.  We are working on creating a system of checks to make sure this problem doesn't continue.  Please alert staff anytime this happens in the future so that we can get an accurate system in place. -Olivia, Grocery Buyer

Q: Mary's crackers are always out of stock. Why?

A: Thank you for your input.  We have raised our shelf minimum for this product, which will hopefully work to keep this product in stock more often. -Olivia, Grocery Buyer

Q: Please stock up on Justin's PB cups - esp. when on sale. You invariably run out. 

A: Thank you for your input. This is an issue I take very seriously and we are working out a system that will prevent that will prevent this from happening as often.  Unfortunately, sometimes our distributor does run out of this product during sales, which is out of our hands. -Olivia, Grocery Buyer


Q: Can you bring back Ecover soft scrub? I don't see any products for scrubbing bathtubs and sinks. Thanks.

A: Thank you for your input! Unfortunately, our distributor has discontinued this product.  We are currently searching for a replacement.  -Olivia, Grocery Buyer 

Q: Could you please bring back VT Nut Free chocolate. Thank you.

A: Thank you for your input! We will definitely bring this product back in. Thank you for your suggestion. -Olivia, Grocery Buyer

Q: How come you are not carrying unsalted corn chips?

A: Thank you for your input! Unfortunately, Little Bear Bearitos chips have suddenly stopped producing their unsalted corn chips.  We are searching for an adequate replacement for this product now. -Olivia, Grocery Buyer

Q: A better, more gingery snap [Stauffer's], less fat, lower calorie.

A: Thank you for your input! We are proud of the ginger snaps we already carry, many of which are local.  I'm hesitant to bring in this brand as they contain palm oil. -Olivia, Grocery Buyer

Food Services

Q: Kale Cesar Salad: 1) please make smaller, maybe massage it, 2) remove kale stems 3) makes sure there is enough dressing, 4) GF croutons would be ideal.  Other than that, YUM!

A: Thank for the feed back, will do! -Doug, Prepared Foods Manager

Q: Could you make sure to have some slightly smaller pieces of salmon in the fish case? Nothing was under 9 oz today, but a piece about 5-6 oz would be fine for a single person.

A: We sure can and will! -Doug, Prepared Foods Manager

Q: Love the roasted chickens! I would love to see them out earlier in the day if possible.  Also, they are hard to find! If I had not come in just to get one and hadn't been looking everywhere, I wouldn't have seen it.

A: Great you are enjoying them! Thanks for the feedback.  We are in the early stages of this program and your input is much appreciated.  -Doug, Prepared Foods Manager

Q: Deli - Please bring back Monte Cristo sandwiches on Sunday!

A: I think we can/will bring them back from time to time.  Stay tuned to our website for menus.  -Doug, Prepared Foods Manager

Q: Dear Deli - There was a long spell where you were not putting sweeteners in the savory dishes.  Alas, this seems to have come to an end the last to times I've been in.  There have been sweets in the savory hot dishes. Not so good for those of us avoiding sugar (all of it, all the time).  Can you go back to sweetener-free hot dishes?

A: We still typically don't use them but days like Asian themed there are some dishes that require them. -Doug, Prepared Foods Manager

Q: I loved the mocha latte coffees here and have gotten them frequently over many years. I am wondering if the formula has changed? Not nearly as good.

A: It has not changed.  I'm sorry to hear you are not enjoying it. -Doug, Prepared Foods Manager


Q: Great Sunday dinner.

A: Great! Thanks for the feedback.  The crew was happy to hear it. -Doug, Prepared Foods Manager


Q: Ok, asking again for the 10th time....DAL.  Bring back dal everyday. Best thing y'all ever made! Please!

A: The red lentil Dahl we serve with curry day? It is one of my favorites, too, but won't be out every day. -Doug, Prepared Foods Manager

Wellness

Q: Why is the Alba Very Emollient body lotion so expensive? $17.99 for 32 oz? It used to be reasonably priced. 

A: Our buyer is looking into this to make sure pricing is accurate.  Also, our pricing can change based on our costs from our distributors/vendors.  -Laura, Wellness Manager


Q: CBD in Wellness!  There is no reason not to!

A: We carry Green Mountain CBD.  It's located in our "Healthy Inflammation Response" section. -Laura, Wellness Manager

 

Q: Would you be able to begin carrying Anna Borlind brand 1) night cream and 2) eye wrinkle cream.  Expensive but about same price per ounce for other creams you carry and does not contain alcohol.  Thanks for your consideration.
A: Yes, we will try carrying these. -Laura, Wellness Manager

 

General

Q: The senior discount should be discussed and voted on at this meeting - 2017 Annual Meeting.

A: Because we are responsible for implementing member benefit programs, any decisions on member discounts fall to the management team. We have held numerous meetings, interviews, discussions, etc. to gather input.  There will be an update at the Annual Meeting but not time to specifically discuss. -Kari, General Manager

Q: Re: Charging station: No parking unless charging.

A: We agree! That space is specifically reserved for customers who are charging their car while shopping. Thanks for your comment. -Mary, Facilities Manager


Q: I'll bet you would raise a lot more money for Round Up orgs if cashiers asked customers if they want to round up.  I don't think I have ever been asked.  If I don't round up, it's because I forgot to ask the cashiers to do it.

A: Thanks for your feedback! We walk a fine line between promoting these programs and pushing them.  Our marketing team is working on a better way to get the word out, but at this time we are not asking cashiers to cue customers at the register because a donation should be initiated by the donor and not extracted by what could be perceived as social pressure to contribute. 

Please keep in mind that you should you forget to round up and would like to make a donation to the cause du jour, any register can take a free standing donation in any amount at any time during the period when we are collecting for that organization.

Thank you so much for your generosity and for your suggestion to make the program more effective! We hope to see an uptick in future contributions as well. -Alison, Assistant Front End Manager


Q: Hi. Folks running cashier should help bag - especially when they are waiting for cc to run through.

A: Hi back! Cashiers are trained to offer assistance bagging even if the customer has started the bagging process on their own.  We do have customers who prefer no assistance, so when leaving feedback, it is helpful to know whether your cashier did not offer to help bag your order or whether you observed another customer ahead of you who appeared to do their bagging unaided.  Please contact Sonia Keene at 802-262-3225 or soniak@hungermountain.coop with more details so we can properly address this concern.  Thank you! -Alison, Assistant Front End Manager