Customer Comments 8/16/19

Grocery

Customer Question: How about carrying powdered buttermilk?
Co-op Answer: Thank you for your input! We do carry a powdered buttermilk but it can be hard to find. It is located on the top shelf in our bakery section. Please let me know if you need any assistance finding it in the future. -Olivia, Grocery

Q: Di Martino Tortiglioni is always out of stock when I look. Can you order more so it’s on reserve and its shelf it not empty?
A: Thank you for your input! I will certainly look into this and see if the buyer could order up on this item. -Olivia, Grocery Buyer

Q: Please stock chai latte mix in decaf (in the tea section).
A: Thank you for your input! I would be happy to add this into our set. -Olivia, Grocery Buyer

Q: Please carry Nature Burger mix, preferably in bulk!
A: Thank you for your input! Unfortunately, while this brand is available in distribution, this item is not available in grocery or bulk. -Olivia, Grocery Buyer

Q: Please ask Pete and Gerry’s and others not to pack eggs in plastic! Let’s work together to reduce plastic use.
A: Thank you for your input! There is a lot of research around the varying environmental impacts of different food packaging. Pete and Gerry’s has extensive reading on their website as to why they believe that plastic packaging is actually a lower environmental impact. It is certainly a complex issue and our co-op tries to provide multiple options, like very local, cardboard packaged eggs. -Olivia, Grocery Buyer

Q: Please carry Grape Nuts cereal.
A: Thank you for your input! We’ve been hoping the Kashi cereal version would come back, but it hasn’t yet. We have tried selling the Post brand Grape Nuts in the past,but they sold very poorly. for us. If a new, natural brand begins making these in the future, we will definitely bring them in. -Olivia, Grocery Buyer

Q: Would like you to carry 19th hole mix.
A: Thank you for your input! It does not appear that this brand is currently carried by any of our distributors. -Olivia, Grocery Buyer

Q: I am so incredibly bummed you stopped carrying the Bug Bites dark chocolate squares. They were the perfect fix that worked with all my allergies!
A: Thank you for your input! Unfortunately, these were discontinued by Endangered Species so we can no longer order them. Please let me know if there are any other chocolates or candies that you would like us to try in its place. -Olivia, Grocery Buyer

Q: Can you please carry Rieme sparkling blood orange drink? It was on sale and we loved it, then it disappeared.
A: Thank you for your input! I’m glad to know you liked it – sometimes we bring in brands on sale to try them out. I believe we are going to try to carry a few of these flavors regularly. I will definitely consider the blood orange for one of those. -Olivia, Grocery Buyer

Q: What happened to the basked of Manghi’s crusty short baguette?
A: Thank you for your input! Unfortunately, during the reset in February, we lost the space for this basket. The crusty french bread does not sell well from the shelf, so we have decided to pause our carrying of it until we can figure out a good way to display it. -Olivia, Grocery Buyer

Q: Wish you still had Wildwood soy creamer.
A: Thank you for your input! I miss this product, too! Unfortunately, the brand experienced major production issues and were unable source organic soy. As soon as they are up and running again, we will bring them back in! -Olivia, Grocery Buyer

Q: It would be nice if you would make the vegetarian freezer section bigger and more clear. This way, the vegetarian lifestyle will be better promoted!
A: Thank you for your input! Space in our freezer is limited and as everything sells well and sales are growing steadily. However, this is definitely a popular section and I would love to help it grow more, so we will see what we can do to give it more space. -Olivia, Grocery Buyer

Q: Stock Auger. It’s a vegan gelatin substitute. You have regular gelatin (animal based) and vegan marshmallows (with auger), but no vegan/vegetarian option.
A: Thank you for your input! None of our current distributors carry auger, but we do carry Agar Agar flakes which can be used as a vegetarian gelatin option. -Olivia, Grocery Buyer

Food Services

Q: I really want to love the hot food/cafe area, but nearly every time I go there there aren’t any forks or cups and I have to eat a salad with a non-functional landfill “fork”. How many people eat lunch each day? Just buy that many of your cheap metal forks and move on.
A: Thanks for the feedback. You are correct, we should, could and will do better about keeping these stocked. The single use forks though are fully compostable which is why we brought those in. -Doug, Prepared Foods Manager

Q: Buffalo Mozzarella!
A: We have it – please ask if you can’t find it. Thanks! -Bibi, Cheese Buyer

Wellness

Q: Amazing grass is over priced!
A: Thank you for your input. We have priced this product according to our costs from the manufacturer. If you would like to discuss this please feel free to contact me in the Wellness Department. Thank you. -Laura, Wellness Manager