Customer Comments 9/13/19

Grocery

Customer Question: I came in at 3:30 pm to get a loaf of Red Hen Mad River Grain. There were zero loaves of uncut, which is what I wanted. There were 20 loaves of pre-sliced. It seems like they could do a better job of stocking the correct amounts.
Co-op Answer: Thank you for your input! I will pass this information along to Red Hen to let them know this could be an issue. -Olivia, Grocery Buyer

Q: Please stock AquaVitea Chaga Kombucha with CBD. There’s only one gas station that stocks it in Montpelier and they keep running out, otherwise I have to go to Burlington!
A: Thank you for your input! Unfortunately, AquaVitea does not source their CBD from Vermont, which is our current policy for all CBD products in our store. We have encouraged them to switch over and will bring it in when they do. -Olivia, Grocery Buyer

Q: Can you add some vegan flavors to the Cool Haus ice cream stock? I’m not a fan of current vegan options but that brand has great flavors!
A: Thank you for your input! That sounds great – they haven’t quite been brought into our distribution warehouse yet, but they will be soon. We should have room when they are ready and we will add them in. -Olivia, Grocery Buyer

Q: What happened to Enrico’s hot salsa?
A: Thanks for your input! Unfortunately, this item was discontinued by our distributor, so we can no longer order it. -Olivia, Grocery Buyer

Q: Customer requested banana peppers. Just an FYI.
A: Thank you for your input! We should have banana peppers. Thank you for alerting me to this missing item – we will get it on our shelf soon. -Olivia, Grocery Buyer

Q: Would love to see you carry Justin’s Peanut Butter on a regular basis – natural, good, and VT product. I have been purchasing at Shaw’s. Thanks!
A: Thank you for your input! We were trying it out this month to see how it would do and we are not planning to bring it in regularly. (Just a side note – Justin’s is from Boulder, CO. I wish they were from Vermont!) -Olivia, Grocery Buyer

Q: Garden of Eatin and Bearitos Chips are better than the other brands. They are thicker and hold up for nachos. You only have Garden of Eatin (or Bearitos?) in the blue chips – but why not carry the yellow and white corn. I was very disappointed when the other brands displaced them.
A: Thank you for your input. This is a wonderful point – I will definitely bring n other flavors of Garden of Eatin as a replacement for the sadly lost Bearitos. -Olivia, Grocery Buyer

Q: Please get amarettis or amarettinis.
A: Thank you for your input! I am not seeing anything from our current distribution that is reasonably priced or available year round. I will keep my eyes out. -Olivia, Grocery Buyer

Q: Are you able to get Yaffe (I think is the Company) tahini? I believe they are based in Brattleboro.
A: Thank you for your input! I will certainly reach out to Yalla in Brattleboro to see if they are dong wholesale delivery and what their pricing looks like. -Olivia, Grocery Buyer

Q: Can you please get Main Coast Sea Vegetables dulse flakes?
A: Thank you for your input! Unfortunately, this item has been discontinued by our distributor so we are no longer carrying this item. -Olivia, Grocery Buyer

Q: Please carry Hilary’s veg burgers!
A: Thank you for your input! This set is currently full, so we would need to drop something else to bring it in. It has been requested multiple times, so I am going to get this in as soon as we can (in the next month). -Olivia, Grocery Buyer

Q: Bakery – please carry Green Rabbit chocolate chip cranberry cookies.
A: Thank you for your input! We leave it up to the bakeries as to what they would like to do with their space. I will certainly let them know there has been a request for this item. -Olivia, Grocery Buyer

Q: Could you please carry Grape Nuts? (They are a kind of cereal).
A: Thank you for your input! There are not currently any brands of grape nut cereals being carried by our distributors. We are definitely looking out for this item. -Olivia, Grocery Buyer

Q: Please carry cassava flour! Bulk would be great but I know Otto’s (bagged) cassava flour is A+ good! Ideal for paleo and keto diets.
A: Thank you for your input! I will pass this message along to the bulk buyers as well. We no carry both the Otto’s and Bob’s cassava flour in our gluten free flour section of packaged grocery. -Olivia, Grocery Buyer

Q: Pur sugar-free gum.
A: Thank you for your input! Unfortunately, we have tried Pur gum in the past and it has not been successful for us. We are unlikely to bring it in again at this time. -Olivia, Grocery Buyer

Q: Please please please bring back Kite Hill ricotta!! Please!
A: Thank you for reaching out! This is a wonderful product, but they unfortunately experience significant production issues. We still carry this product, we are just waiting for it to come back in stock. -Olivia, Grocery Buyer

Q: Will you bring back Tazo Passion?
A: Than you for your input! Unfortunately, this product was discontinued by our distributor and is no longer available to us to order. -Olivia, Grocery Buyer

Q: Tate’s gluten free ginger cookies, please!
A: Thank you for your input! We should have room for this in our current set. I will get this on our shelf this month. -Olivia, Grocery Buyer

Food Services

Q: Why is there a meal tax on olives (but not on cheese)?
A: Since olives are self-serve, the State of VT Department of Taxes deems them part of the salad bar and therefor taxable. -Doug, Prepared Foods Manager

Q: My daughter got sick on the tofu – looks uncooked. Please toast it or brown it more.
A: Sorry to hear that, though the tofu is a fully cooked product before we even do anything with it. The color comes from us searing the marinade on it to get it crispy and has nothing to do with safe serving temperature or cooked/raw. -Doug, Prepared Foods Manager

Q: Suggestions for sandwich station: Make it so we can pay while we wait, clearly state where we should stand. They are delicious, just inefficient!
A: Great idea – we will brainstorm this with the operations team. -Doug, Prepared Foods Manager

Q: Best Damn fish ever.
A: Word! Which one by the way? -Doug, Prepared Foods Manager

Q: Love the hot bar “Chinese” night. Yummy! More often please? Also – your hot coffee tastes burnt. 802 tates much better at Cap Grounds and folks I know (inc. me) avoid getting coffee here because of it. And because your iced coffee is too $$$. Thanks!
A: Thanks for the feedback – we continually tweak our grinds brewers to maximize quality – try again and let me know? -Doug, Prepared Foods Manager

Q: Hot bar can be frustrating for non dairy person. Many beef dishes in your menu and starches have dairy. It seems unnecessary and other choices on bar are not appealing.
A: I am sorry to hear we are not meeting your needs. We try to have choices, some with dairy and some not and try to ensure there is at least one protein without dairy served daily. -Doug, Prepared Foods Manager

Q: 2 PM Saturday – wanted sandwiches on baguette and they were out. Not allowed to get baguette from store. No purchases and not a happy customer.
A: I am so sorry to hear this. I have been made aware of this via other channels. Please know this is not the standard performance we are going for, you should get and expect more. We have reviewed this with staff so no one has this experience again. -Doug, Prepared Foods Manager

Q: Follow Your Heart mozzarella block not sliced.
A: Sorry, this item has been discontinued by our distributors. -Bibi, Cheese Buyer

Wellness

Q: Ack! There is so much plastic already in the world! Can we please carry metal tongue scrapers? They are more durable and also reduce plastic usage.
A: Yes! We have them in stock in the dental section. -Laura, Wellness Manager

General

Q: Allow spouse/significant other on one card, one vote but allow a 2-person.
A: I believe what you are suggesting would require a change to the Co-op’s bylaws which require individual membership. There is a committee considering possible changes to the bylaws (which have to be approved by members), so I will share this request with them. -Kari, General Manager

Q: Please consider deliveries for disabled people. Thank you! I am in constant chronic pain.
A: I am sorry to hear that you are in chronic pain. We don’t have the capacity for a delivery program currently but we will give it some thought. Perhaps utilizing members to make deliveries. -Kari, General Manager