COVID-19 Member & Shopper Update 4/9

Co-op employee wearing homemade mask

Greetings from the Co-op,

I hope you and your loved ones are well. This has been such an intense experience for the community, and I am awed by the kindness and support that I witness on a daily basis. I want to express a huge appreciation for Co-op employees and suppliers who are working at great risk to keep the community supplied with good food and essential products. There are countless heroes in this story, and I feel fortunate to work with many of them.

A brief update:

We are now offering our Curbside Pick-Up program to everyone. Orders can be placed using our online ordering form on Mondays, Tuesdays, Thursdays, and Fridays between 9 am and noon, or until we reach capacity for the day. We ask that 9–10 am be reserved for shoppers who are at high risk, including seniors, those with underlying health conditions, and those who are quarantining. Once we have picked your order, you will receive a confirmation call and be asked for payment. Pickups are available the same day between 6:30 and 7:30 pm right in front of the Co-op.

Based on customer feedback, we are steadily expanding our product offerings through the Curbside program. In time, we plan to migrate to a new web page where we can offer more specific product descriptions, photos, prices, and online payment. Developing this program from scratch is a significant challenge, but we are confident that Curbside Pick-Up offers customers safe and reasonably convenient access to our great Co-op products.

Speaking of safety, there are many ways we can all help when shopping at the Co-op the traditional way. We are now asking all shoppers to properly wear a mask that covers your mouth and nose. Remember that wearing a mask provides protection for you and for everyone around you.

We continue to request that you consider ways to limit the number of trips you need to make for your weekly groceries. If you can turn two trips into one or three trips into two, you are helping to keep our community safe. We also ask you to shop alone to the extent possible. We are fortunate to have a good-sized store, but maintaining the six-foot distance throughout is an ongoing challenge. See our Shopper Code of Conduct below for a full list of how to shop safely.

Thank you for your support. Wearing masks and keeping our distance from one another can make it hard to see our connection at times. It’s always there though, and we will persevere through this crisis on the strength of our community.

Be well,
Kari Bradley, General Manager

Shopper Code of Conduct

Help us flatten the curve. For the sake of everyone’s health, we ask that you consider the following:

  • Do not come to the Co-op if you are symptomatic of COVID-19.
  • Wear a cloth mask that covers both your nose and mouth.
  • Please reserve the first hour of business (9—10 am) for high-risk shoppers, which includes seniors and those with underlying health issues.
  • Maintain a six-foot distance from others.
  • Shop efficiently and socialize outdoors.
  • Consider ways to minimize shopping trips for your neighbors and family.
  • Shop solo, including without children, to the extent possible.
  • Cover your cough/sneeze, wash hands, use sanitizer, and try to touch only the products you purchase.
  • Use your credit card/debit card instead of cash whenever possible.

Coronavirus and Food Safety

Currently, there is no evidence to support the transmission of COVID-19 associated with food. In general, because of the poor survivability of coronaviruses on surfaces, there is likely a very low risk of spread from food products or packaging.

Food Safety Tips:

  • Follow regular food safety guidelines.
  • Wash fresh produce under running water and do not use hand soap, dish soap or bleach.
  • Minimize any risk associated with contaminated food packages, however potentially small, by transferring food to a clean container and washing your hands.
  • After putting groceries away, disinfect surfaces and wash your hands.

Additional Resources