COVID-19 Member & Shopper Update 5/6
Greetings from the Co-op,
Since the onset of this crisis, our team has worked hard to keep our community as safe as possible while still providing the good food and essential products that we all need from the Co-op. With this in mind, we are excited to announce our new and improved Curbside Pick-Up program. We think you will appreciate the new website along with an increased variety of products and online payment.
Contactless pick up is available between 7:30 to 8:30 am Tuesday through Saturday mornings, with online orders due by 5 pm the day prior. When placing your order, you can specify the day of pick up to four days ahead. To pick up, you will pull up to our front door, give us your name, and we will load your groceries into your vehicle. Safe and convenient.
This new service is for Hunger Mountain Co-op members only at this time. You can access our new ordering web page, powered by WebCart, through our website here. To create an online shopping account, we must have your current email address and phone number associated with your member account on file. You will be able to pay online using a credit card, debit card, or PayPal account, or you can pay in person using an EBT card. The process is easy, and all the instructions are included on our Getting Started page.
In the coming weeks, we will be adding to the variety of products we offer. We welcome your feedback as we work to refine and improve this new way of shopping. Our goal is to provide a safe, low-contact shopping experience for as many members as possible.
For those shopping the traditional way, we have a special request. For the sake of employee and shopper safety, we ask that you limit the number of trips you make and the number of people you shop with to the greatest extent that works for you. The number of Co-op transactions per week is down over 50%, but we still see more than 700 per day on average. Let’s recognize both that shopping for food is a necessity and we all contribute to crowding and elevated levels of risk. There are no hard-and-fast rules here, but we appreciate all efforts to keep our Co-op community as safe as possible. Most recently, Sundays, Mondays, and Tuesdays have generally been our least busy days.
Thank you for wearing a face covering when shopping at the Co-op. So far, we have done a good job as a community of limiting the spread of the disease, and face coverings certainly help. We ask that you avoid masks with valves as they allow respiratory droplets to escape and put others at risk.
Thank you for your patience and support. We are many weeks into this crisis and doing many things well, but it’s still the early stages. Working together with intention and perseverance, I am confident that we can safely meet our community’s needs for good food and local products.
Be well and stay safe,
Kari Bradley, General Manger
Wondering about our Spring Truckload Sale?
For safety reasons, we won’t be able to hold our annual Spring Truckload Case Sale this May, but we still aim to provide many of the same great deals. We will be offering over a dozen of Truckload Sale items in-store and through our Curbside Pick-Up staggered over the coming months, starting with olive oil. These products will be available by the case and each with savings up to 55%.
Additional Resources
