Customer Comments 6/28/19

Grocery

Customer Question: Please carry Skoy cleaning cloth.
Co-op Answer: Thank you for your input! This is a product we regularly carry. It is in our housewares section, hanging on a strip. Please let us know if you need help locating it or if it has gone out of stock. -Olivia, Grocery Buyer

Q: Lake Champlain high cacao % (over 75-80). 80% or so with nibs! Please thanks!
A: Thank you for your input! We should be able to carry this product. I will reach out to Lake Champlain this week to get product info. -Olivia, Grocery Buyer

Q: Please carry Living Nutz.
A: Thank you for your input! Unfortunately, I am not currently seeing this product available from our distributors. I will certainly keep an eye out for this product or brand in the future. -Olivia, Grocery Buyer

Q: Please carry Earth Kind.
A: Thank you for your input! I am not currently seeing this product available from our distributors. We are planning a reset of our housewares section in September, so I will look back into it then!

Q: I would like to see you carry Lake Champlain Chocolate 80% with cocoa nibs if possible. Thank you!
A: Thank you for your input! I have talked to Lake Champlain about this flavor and will look at bringing it in soon. -Olivia, Grocery Buyer

Q: Your olive prices in jars seem very overpriced compared to different grocery stores, same brand! Not all available kinds in cheese.
A: Thank you for your input! I am sorry packaged olives do not seem appropriately priced. We often pay more for products than other stores, so in order to make money, we pay a little more. I will see if we can find a more reasonably priced option. -Olivia, Grocery Buyer

Q: The “Twist” sponge product sucks. It deteriorates really fast and leaves white streaks all over everything – can we find some alternative that doesn’t leave such a mess Please? There are plenty of others.
A: Thank you for your input! I am sorry the Twist products are not working well for you. We often hear positive things about them. We are bringing in a new line of plant based sponges in September that will hopefully work better for you. -Olivia, Grocery Buyer

Q: Please start carrying Daiya cheesecakes – key lime is great!
A: Thank you for your input! We currently carry a local line of vegan cheesecakes and would like to continue putting our full support behind their business. You may special order this product and receive a case discount. -Olivia, Grocery Buyer

Q: Thank you so much for getting a new Kevita flavor!
A: I am so glad you like it! It is always wonderful to bring something in that makes our customers happy! -Olivia, Grocery Buyer

Q: Please carry Health Aid Kombucha – Bubbly Rose. Would love it for the case sale!
A: Thank you for your input! I just had the opportunity to try this flavor and it is so wonderful. Unfortunately, our drink cooler is very full. If space does open up, I would bring it in and consider it for future case sales. -Olivia, Grocery Buyer

Q: What can you tell me about the disappearance of (vegan) Just Mayo!
A: Thank you for your input! Unfortunately, this product was experiencing regular, long term out of stock periods because they couldn’t keep up with production and chose to prioritize chain stores. We may reconsider bringing this back in when their production stabilizes. -Olivia, Grocery Buyer

Q: Please bring back bulk tofu! Thank.
A: Thank you for your input! We do still carry the 5# tofu blocks but the bucket tofu bucked was discontinued because it was very difficult to keep it hygienic and safe. -Olivia, Grocery Buyer

Q: Please carry Endangered Species flavor salted peanuts and dark chocolate 60% cocoa.
A: Thank you for your input! This product is doing very well for this brand and could fit into our set. We will plan on bringing it in soon. -Olivia, Grocery Buyer

Q: I would love to know if you started carrying vegan “tuna”. Thank you!Q
A: Thank you for your input! I am so excited by this product. Our distributor finally started the boarding process for the brand “Good Catch” this month. As soon as we can start ordering it, we will bring it in. -Olivia, Grocery Buyer

Q: Please consider getting [Go Macro bars] in. Many flavors for $2.99 at at Shaw’s.
A: Thank you for your input! We will be bringing in three new flavors of this product this fall! -Olivia, Grocery Buyer

Q: Please stock: Maftoul – Palestinian couscous.
A: Thank you for your input! We do not typically set up direct orders for non local products, but I will look to see if our distributor who currently carries Canaan would be interested in picking up the couscous for us to carry. -Olivia, Grocery Buyer

Food Services

Q: Can you put cookies on hot bar please?
A: We do offer cookies in our pastry case! -Doug, Prepared Foods Manager

Q: The plastic containers for the chicken/salmon in the grab and go cooler are way too big and it seems extremely wasteful. Any alternative?
A: Agreed – we have been looking for a more appropriate size for this but so far they are all too small or too big – have found our “just right” yet. -Doug, Prepared Foods Manager

Q: Kudos to the Kitchen! After five is great. Sunday is great. Anytime you guys are doing a great job!
A: Thanks – the crew appreciated hearing it! – Doug, Prepared Foods Manager

Q: The new small deli to-go very difficult to close. Please bring back old ones!
A: Yes – they were the worst – mistakenly delivered instead of the ones we usually used – we corrected this with our vendor. -Doug, Prepared Foods Manager

Q: How about some cold soups during the summer?
A: We will give it a go as soon as we do get requests now and then but when we do offer them they are typically not purchased. We will do a test of interest soon. -Doug, Prepared Foods Manager

Q: To-go box – cannot close it!
A: We had a mistakenly delivered box that was quickly replaced – they were difficult to close! -Doug, Prepared Foods Manager

Q: New small to-go containers for the deli are horrible! Please bring back the old ones.
A: They were mistakenly delivered in the place of the other ones and corrected quickly. They were indeed horrible. -Doug, Prepared Foods Manager

Q: Salad dressing at salad bar: You might consider putting labels on new containers so you can read them without picking them up. Good public health practice.
A: Great input – we will label these more clearly. -Doug, Prepared Foods Manager

Q: It should be criminal to serve such good apple crisp without the availability of vanilla ice cream.
A: That would have been nice if we had a way to hold it appropriately – but we did have organic whipped cream available on the cold bar! -Doug, Prepared Foods Manager

Wellness

Q: Straight edge razor blades.
A: Thank you for your suggestion. Unfortunately at this time we are unable to source straight edge razors through our distributors. -Laura, Wellness Manager

General

Q: Are all of your supplements from GMP certified operations?
A: Good question. We do not require demonstration of GMP certification. The FDA requires compliance with Good Manufacturing Practices for makers of pharmaceuticals but I don’t believe certification is required. Please let me know if I misunderstand. -Kari, General Manager

Q: Tables are sticky! Horrible!
A: Yes, the stickiness is caused by the finish becoming tacky and wearing off. We are in the process of scheduling them to be refinished. Thanks for your patience and understanding. -Mary, Facilities Manager

Q: There are parts of the far end of the parking lot that are a little nerve wracking when parking facing the river. If a vehicle ever came out of gear and rolled forward, it could end up in the river. How about adding those concrete parking curb thingies to those parking spots?
A: I know exactly what you are talking about and in fact we had large boulder placed there but because that is where some of our snow is pushed in the winter, nothing stays there permanently. Thank you for the suggestion. -Mary, Facilities Manager

Q: It’s sooo cold in here – all staff (and shoppers) are wearing sweatshirts with the A/C cranked.
A: Thanks for the feedback. The thermostat is set at 69% but the open coolers might make it feel colder. I will look into it. -Mary, Facilities Manager

Q: Angled parking spots – Cost: 2-4 spots. Benefit: increased customer turnover.
A: Thank you for the suggestion. Due to the size and demand for parking spaces in our lot we are reluctant to make any changes that would decrease the number of available spaces. Thanks. -Mary, Facilities Manager

Q: How about making copies of this sign [“try using just one paper towel”] and putting them in your restrooms?
A: I will run this by our Green Team and Marketing team for their input. Thanks for the suggestion. -Mary, Facilities Manager

Q: The wooden cafe tables could be less sticky.
Q: The tops of the wooden tables in the cafe are disgustingly sticky. They need sanding down and refinishing.
Q: Can you please refinish the tables in the cafe? They are disgustingly sticky.
Q: Sticky tables in the cafe. Get a belt sander or wax them!
A: We are aware and working on a solution. Thank you! -Mary, Facilities Manager