Q: Please label compartments of Red Hen bread! (the bags are impossible to read)
A: Please ask for help. We are happy to assist. —Kevin, Operations Manager

Q: Please keep the basil with the other herbs, so they keep better.
A: Basil turns black when refrigerated. —Kevin, Operations Manager

Q: Put things reachable by ppl who are 5′
A: Please ask for help when needed! —Kevin, Operations Manager

Q: Compostable cutlery and cups that can go in the Co-op compost in the cafe.
A: They are compostable, however our compost company does not accept them. (They are bamboo). —Kevin, Operations Manager

Q: What happened to the sushi takeaway?
A: The company supplying us lost their lease. We are looking for a new company. Do you know of any? Email me – [email protected] —Kevin, Operations Manager

Q: I had the chicken tortilla soup here the other night and it was DELICIOUS!!!
A: Excellent! Thank you! —Vince, Food Services Manager

Q: I wish the hot bar had more fun/interesting/creative/ethnic dishes alongside the classics. I know a lot of Vermonters just love their low seasoned classics, but many of us like it all. Seems both could be accommodated.
A: We are working on this. Checkout week of 10/13 and 10/19. Thanks! —Vince, Food Services Manager

Q: Please consider making more interesting vegetairan meals for the hot bar… Especially your extra cheesy mac & cheese! Thank you!
A: Will Do. Thank you for the note. —Vince, Food Services Manager

Q: Would you please provide large hair ties and afro picks for the members of our communty whom have thicker and curlier hair. Thnx!
A: Thanks for being in touch! We will see what we can find from our suppliers. —Crystal, Wellness Manager

Q: Agree. Fix the coffee machine.
A: Coffee machine is working fine, if you are referring to the espresso machine, we are waiting for parts from europe! —Kevin, Operations Manager

Q: What happened to the takeout sushi?
A: The company lost their lease. Looking for a new one, not as easy as it appears. —Kevin, Operations Manager

Q: The cashiers!! The personalities!! Their comraderie, humor, and compassion! Love them
A: Awwwww… Thank you! Customer Service Super Stars. —Rhianna, Front End Manager

Q: Why don’t the cashiers help bag groceries? I was in line behind a person with a large order and cashier just stood there while the customer struggled to bag their own.
A: We do! I hear it all day (and say it too). Can i help you bag while you pay? Please ask. —Rhianna, Front End Manager

Q: The app is awful and you should be ashamed.
A: We are always looking for more ways to bring value to our shoppers. I undersand it is not for everyone, but I am not ashamed. —Rowan, Community Relations Manager

Q: Special membership with app is not fair!
A: Thanks for your comment. There is no special membership at the Co-op. Digital Deals are available to everyone – you don’t have to be a member. And if you don’t want to download the app you can access deals through their website. www.deals.coop. —Rowan, Community Relations Manager

Q: Gah! Don’t make us bring phones to get a special 🙁
A: Thanks for your comment. Digital Deals is something we are trying out. 6-8 items each week are on sale this way. All of our regular sales still exist without needing to access the app. —Rowan, Community Relations Manager

Q: I’m distressed to see the QR codes all around the store offering sales. I/we spend enough time on our phones. Our data is tracked and sold, and this is in the interest of profit, not our well-being. If there’s a sale to be had in the co-op, please just make it public, not subject to using a phone.
A: Thanks for sharing your thoughts – I get it. These are deals being offered through NCG (National Co-op of Grocers) and it is somethign we are trying out. I realize it’s not for everyone, but we are always looking for ways to be more affordable. NCG does not sell your data. There is also an option to print out the bar code fro mthe website instead of using a phone. www.deals.coop —Rowan, Community Relations Manager

Q: Am really concerned to see that there are now sales/discounts that can only be accessed through the digital app. What about those who don’t have smart phones or who can’t — or simply don’t want to — navigate digital systems? I realize this is a national co-op initiative, and I want Hunger Mountain to say: No! This is awful!
A: Thank you for your input. We realize this isn’t for everyone, but know that you can access the deals through a website: www.deals.coop.
We are always looking fro ways to be more affordable to more people This is somethig we are trying for six months. Community feedback will help to determine future participation. —Rowan, Community Relations Manager

Q: I’ve been a member since the ’70’s , but now, to get a discount on certain products I have to have a phone and an app to get it. How is this fair?
A: Thanks for your comment. We are helping to pilot a digital-based sales program through National Co-op of Grocers. Since we are always looking for ways to offer savings we are giving it a try. I realize that it doesn’t work for everyone, and I am keeping track of all feedback. Thanks! —Rowan, Community Relations Manager

Q: Such good food at the hot bar (also really good service) thank you!
A: Thanks! —Vince, Food Services Manager

Q: Cold Prosecco!
A: You got it! There is a lovely Spanish sparkling wine in the cooler at 10.99, as well. —Tim, Wine and Beer Buyer

Q: Mama misses the delicious saucy meatballs in the hotbar!
A: Coming soon. Thanks —Vince, Food Services Manager

Q: Please consider going back to making roasted chicken without butter so that diary free individuals may also enjoy.
A: We do not use butter in our regular roasted chickens. This must have been something special. Thanks. —Vince, Food Services Manager

Q: Make sure to keep smearing your palms all over the lid of my canned drink while ringing me up. gross
A: Apologies. We all read the 1st comment about this, so I am sorry you’re still experiencing this strange phenomenon. —Rhianna, Front End Manager

Q: The $12.99 burger was disappointing. There was 1/3 of the bun left over and no toppings. 10/16. Very small and not worth the purchase.
A: Sorry to hear this. We are doing patty melts moving forward – they are delicious – see me & I will have you try one on us! —Vince, Food Services Manager

Q: (on breakfast sandwiches) The old English muffins were really good. Can you go back please? The buns are very dry
A: We have c & p English muffin breakfast sandwiches this week & next. Check it out! —Vince, Food Services Manager

Q: English muffins > rolls for breaky sandos! Please go back to English muffins.
A: Thank you for the feedback. We have English muffin breakfast sandwiches this week and next! Please check it out. —Vince, Food Services Manager